These Terms & Conditions ("Terms") govern your access to and use of DropIn (the "Service"), operated by [your name / company name] ("DropIn", "we", "us"). By creating an account, joining a call, or otherwise using the Service, you agree to these Terms. If you don't agree, don't use the Service.
You must be at least [13 / 16 — check the minimum age rule where your users are] years old to create an account. If you're using DropIn on behalf of a school, employer, or other organization, you're confirming you have the authority to agree to these Terms for that organization.
Some rooms can be joined as a guest, without an account. Guests are bound by these Terms for the duration of their participation, even without signing up.
DropIn provides peer-to-peer video and voice calls, plus supporting features: text chat, screen sharing, a shared whiteboard, shared notes, polls and Q&A, an agenda tool, breakout rooms, live captions, meeting recording (local and cloud), AI-generated meeting summaries, direct messaging between accounts, scheduled meetings, contacts, and team groupings.
Call video and audio travel directly between participants' devices (peer-to-peer). Signaling, chat, and collaborative features are relayed through our backend to make that connection possible and to sync shared content.
This is important and often legally required: if you record a call (locally or to the cloud), you are responsible for making sure you have any consent required by law in your jurisdiction and the jurisdictions of everyone else on the call. Recording-consent rules differ significantly by location — some places require only one participant to consent (you), others require every participant to consent. DropIn displays a recording indicator to everyone in the call while a recording is active, but that does not substitute for whatever legal consent is actually required where you are. Do not record a call if you aren't sure you're allowed to.
Recordings you make are stored using a third-party media service (currently Cloudinary) under your account. You're responsible for what you do with a recording after it's made, including sharing it with others.
DropIn can generate an AI summary, action items, and highlights from a call's live captions. This can run either through a fast on-device summarizer, your own connected AI API key, or a shared key we provide (subject to a daily usage limit per account). AI-generated summaries can be inaccurate, incomplete, or misleading — they are a convenience, not an official record of what was said, and you shouldn't rely on them for decisions where accuracy matters without checking against the actual conversation.
Signed-in users can send direct text messages, photos, and videos to other signed-in users, either from the Messages tab or privately during a call. Only accounts you message, or who message you, can see a given conversation. Media you send is stored using a third-party media service (currently Cloudinary). Don't use messaging to send anything listed as prohibited in Section 7.
You agree not to use DropIn to:
We may remove content, suspend access, or terminate accounts that violate this section.
You retain ownership of what you create or share on DropIn — messages, recordings, notes, whiteboard drawings, poll responses, and so on ("Your Content"). By using the Service, you grant DropIn a limited license to store, transmit, and process Your Content solely as necessary to provide the Service to you and the people you're communicating with (for example, relaying a chat message, or storing a recording you chose to make).
We do not claim ownership over Your Content, and we don't use it to train AI models beyond what's needed to generate a summary you explicitly requested for your own call.
DropIn is built on several third-party services, each with their own terms and privacy practices:
We choose these providers carefully, but we don't control them, and their availability or practices can change.
The Service is provided "as is" and "as available," without warranties of any kind, express or implied. We don't guarantee the Service will be uninterrupted, secure, or error-free, that call quality will meet any particular standard (peer-to-peer calls depend on each participant's own network), or that AI summaries will be accurate.
To the fullest extent permitted by law, DropIn and [your name / company name] will not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service, including loss of data, recordings, or messages. [A lawyer should tailor this section — and confirm what liability caps, if any, are enforceable where you operate.]
We may update these Terms from time to time. If we make material changes, we'll update the date at the top of this page. Continuing to use DropIn after a change means you accept the updated Terms.
These Terms are governed by the laws of [your state/country], without regard to its conflict-of-law principles. [A lawyer should confirm this matches where you're actually established and where your users are.]
Questions about these Terms can be sent to [your contact email].